Accessibility Policy
Last updated: April 2026
Our Commitment
Your Health Wallet is committed to ensuring that our website and digital services are accessible to all users, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Accessibility Features
- Keyboard navigable interface throughout the website and member portal
- Sufficient colour contrast ratios for all text and interactive elements
- Alt text provided for all meaningful images
- Form fields labelled clearly for screen reader compatibility
- Resizable text without loss of functionality
- No content that flashes more than three times per second
Known Limitations
We are continually working to improve accessibility. Some third-party content or embedded tools may not fully meet WCAG 2.1 AA standards. We are working with our technology partners to address these issues.
Feedback and Contact
If you experience any accessibility barriers on our website or need content in an alternative format, please contact us:
Email: info@yourhealthwallet.com
Phone: 1300 949 287
Post: Suite 2, 36 Macaree Street, Berserker, Rockhampton QLD 4701
We aim to respond to accessibility feedback within 5 business days.
Formal Complaints
If you are not satisfied with our response to your accessibility feedback, you may contact the Australian Human Rights Commission at www.humanrights.gov.au.