Member Login

Provider Login

Privacy Policy

Last updated: April 2026

1. Our Commitment to Privacy

Xtras Health Plan Pty Ltd (ABN 92 618 020 885) trading as Your Health Wallet is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

• Identity information: name, date of birth, Tax File Number (for interest reporting)
• Contact information: address, phone number, email address
• Financial information: bank account details, contribution amounts, transaction history
• Health information: health provider invoices and treatment details (only as necessary to process payments)
• Identity verification: 100-point ID documents

3. How We Use Your Information

• Establish and manage your membership
• Process contributions and health invoice payments
• Comply with legal and regulatory obligations (including ASIC and ATO requirements)
• Communicate with you about your account
• Improve our services
• Send you marketing communications (with your consent)

4. Disclosure of Your Information

We may disclose your personal information to:

• Our Custodian (NAB) for fund management purposes
• Registered health providers for payment processing
• ASIC, ATO, and other regulatory bodies as required by law
• AFCA in connection with complaints
• Our service providers who assist in operating our platform

We do not sell your personal information to third parties.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our platform uses industry-standard encryption and security measures.

6. Access and Correction

You have the right to access and correct your personal information. To request access or correction, contact us at info@yourhealthwallet.com.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at complaints@yourhealthwallet.com. If not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact

Privacy Officer, Xtras Health Plan Pty Ltd
Suite 2, 36 Macaree Street, Berserker, Rockhampton QLD 4701
Email: info@yourhealthwallet.com